Delivery – Returns – Privacy

Delivery Methods & Times

Normally all Prosol products that are in stock and ordered before 3pm (on a working day) are shipped the same day and in ALL cases within two working days. Third party products such as Lift Spares and Sealey Power Tools products are shipped direct from supplier within two to three working days. For items NOT in stock you will be notified of stock availability when order is processed. Most goods are sent via DX next day or 3 day service depending on type of shipping selected at the time of purchase.

Delivery Pricing (UK Mainland ONLY)

For Orders over £30
Standard (2-3 Day) Delivery – FREE
Next Day Delivery – £3.90

For Orders below £30
Standard (2-3 Day) Delivery – £4.90
Next Day Delivery – £6.90

Delivery Pricing (Highland & Islands)

For Orders over £30
Standard (2-3 Day) Delivery – £9.10

For Orders below £30
Standard (2-3 Day) Delivery – £14.90

Returns Policy

Prosol UK are proud of our good customer service record so if you are not 100% satisfied with the goods you have ordered then we will give you a full refund provided that you return them to us within 14 days of receipt, well packaged and in re-saleable condition. Custom designed products however cannot be returned unless faulty. To return an item contact us on 0114 2557700 to arrange collection via DX or for details on how to return item (at no cost to yourself). We will only refund the price of the item to the purchaser once it is received by us. Following receipt by Prosol UK it may take up to 48 hours to credit the purchaser’s account.

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Privacy Policy

Prosol UK are committed to protecting the privacy of our customers and visitors to our site. Our staff themselves purchase goods online and hence understand the importance of Internet privacy. SagePay or Paypal process all card payments depending customer’s choice. This is carried out using their websites and security policies. No card details are stored or processed on our website. We will not disclose information about our customers to third parties except where it is a necessary part of our delivery service to you – e.g. arranging for a shipping of a product, carrying out credit and other security checks or where we have your express permission to do so.

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